begih

We experienced issues with this car throughout our entire trip.

On the second day, a check engine light came on. We immediately contacted the rental agency, which reassured us by saying it was not dangerous and that it was simply due to the quality of fuel in Albania — which, by the way, cost us €1.75 per liter — and was supposedly “mixed with water.”

Unfortunately, the car struggled to climb hills, which are quite common in Albania, and this repeatedly put us in dangerous situations. Four days before the end of our stay, the car broke down completely on a hill on the highway and would no longer shift gears. This was a very distressing situation, especially considering how serious it could have been if a vehicle had been driving fast behind us.

Following this, we contacted the agency’s insurance, which directed us to a garage. We spent about an hour there, but no real repairs were made. The mechanic claimed to have changed a filter, but we saw him standing the entire time and never going under the car. We strongly suspect that he simply turned off the check engine light.

On top of that, the insurance representative spoke to us in a very aggressive tone, saying: “You’re the ones who put in the fuel.” And when we asked where we could find good quality fuel, he replied — and I quote — “I’m not a fuel producer.”

This car truly ruined part of our trip, as we were unable to visit several places due to its lack of power. It constantly posed a safety risk throughout the entire journey.

We therefore do not recommend this rental agency, as the vehicle was unreliable and the customer service both careless and unprofessional.

I rented a BMW for 10 days. I had no issues with the car, but at the time of return, the owner inspected every tiny detail trying to find any scratch — even though the car was already scratched on all sides when I picked it up. In the end, he found a tiny mark, about the size of my little finger, on the lower part of the car and kept half of the deposit. That’s really not fair — I don’t recommend this rental provider.

I wish I could say that everything went well. After maybe 100 kms the car started saying motor failure and motor oil change due. When we contacted the car rental the answer was " for technical issues please contact road assistance" and the phone number. This is what you do not want to hear/read. The messages on the display kept appearing for the whole of our rental period (6 days). The car didn´t stop or anything so we managed to return the car without having to call assistance. But it didn´t make us feel comfortable. When returning the car the guy at the rental booth told us that the car has been serviced a short while ago and maybe they just didn´t reset the messages. My recommendation is to have a contact for the owner (or guy who actually rented the car) not only a general contact.

The rental office is conveniently located not far from the airport. The staff member we dealt with was friendly and welcoming, which we really appreciated.

However, the car itself was in terrible condition. It had dents and scratches all over the body. Warning messages were showing on the dashboard, possibly due to missed maintenance. In the mountains, the car was extremely noisy and felt unreliable.

Additionally, for the first time in all my car rental experiences, we were charged an extra fee for a car wash — not for excessive dirt.

As a person, I recommend the staff member. But as for the car — definitely not.