Avis positifs: 110/127
Commandes acceptées: 657/680
40 annonces en ligne
Aucune personne suivie
Reviews
Our experience with this rental company was not satisfactory. We encountered numerous issues and were initially attracted by the low price.
First of all, upon arrival, we were told that we were not allowed to drive on certain roads, otherwise we could face a fine. This meant our trip started very badly. We were constantly unsure whether we were allowed to drive on the roads we were using, especially since road conditions in Albania are often unpredictable.
The biggest issue occurred when we got a flat tire in the mountains. Although a spare wheel was provided, it was unfortunately flat, and there were no tools available to change the tire. As a result, we had to wait for hours. Local people tried to help us, but we couldn’t make any progress because the spare tire was unusable.
Eventually, we were told that someone would come to pick us up and take us somewhere to repair the tire. In the end, we had to pay €80 in cash to this person (with no receipt), in addition to the repair costs.
Since then, we have tried several times to obtain a document justifying these expenses so that we can send it to our insurance company. However, for the past 15 days, the response has remained the same: “we will keep you informed.”
This car rental unfortunately had a negative impact on our trip, and we remain very disappointed with this service.
This is the rental company named GoldCar, the Spanish company with bad reputation, which have franchises in some countries. The terms that you see on Rent from Locals won’t match with those applied to you on site. They’ll tell you the 80 % Casco is useless so you have to buy the full insurance for additional 40 euros per day. I haven’t received contract at any form, like paper or e-mail, signed a tablet and on car return, the agent told me I have to pay 20 euros for carwash because I signed a contract.
Think twice before renting from GoldCar, the way of doing business they have is a bit shady, unfortunately they are trying to make a small buck here and now and not thinking long-term.
Dear Gennadii,
First of all, we are sorry to read your feedback, especially considering that the rate offered to you was among the most competitive in the market, while providing some of the newest vehicles available.
Regarding insurance, we are obligated to clearly explain all available options, including what the 80% Casco covers and what Full Casco includes. The choice is always entirely yours, with no obligation from our side to upgrade.
We would also like to clarify that we operate with transparency and professionalism, always aiming to make our clients’ travel experience as smooth and enjoyable as possible.
As for the car wash fee, this is a standard and minimal condition: vehicles are delivered clean and are expected to be returned in the same condition, as stated in the rental agreement signed at pickup and also mentioned in the moment of renting the car.
Thank you for visiting Albania, and we sincerely hope you will find many same affordable services during your stay.
Kind regards,
Rentina team
All perfekt
Everything okay
C'est génial
Merci beaucoup pour tes mots, ça compte beaucoup pour nous.
Everything went well, from booking the car, airport pick up to airport drop off. We had Dacia Sandero Stepway and it was a great car for our plans. Good communication as well. Thank you guys!
Thank you so much for your kind feedback! We’re really happy to hear that everything went smoothly. It’s great to know the Dacia Sandero Stepway was a perfect fit for your plans. We truly appreciate your support and hope to see you again on your next trip!
10/10
Thank you so much for your review! We hope to welcome you again in the future.
Warm Regards.
Everything went well. The car is in very good condition and the staff is polite.
Pick up was easy and prices are below the market. Good quality. I recommend.
Thank you so much for your kind words! We’re delighted to hear that you had a smooth experience and were happy with the car’s condition and our pricing. Your recommendation means a lot to us. We look forward to serving you again in the future!
Everything was really good and fast. Service person was kind. Even when we returned the car there were no problems or unpleasant surprises. Really recommend.
Thank you so much for your kind words! We truly appreciate your recommendation and hope to see you again soon!
The best
Thank you so much for your kind words! We truly appreciate your support and hope to see you again soon!
We had a very good experience overall with this car rental. The car was practically new and in perfect condition. The contract was prepared thoroughly and efficiently, and the process was quick and clear. Communication through WhatsApp went smoothly, and we appreciated the quick responses, even to our late messages.
One suggestion: it would be better to keep communication with just one contact person. In the last couple of days, we received messages from several different numbers, and we weren’t sure who we were actually speaking with.
Also, we were told about a supposed police fine, but after checking, we found the fine was dated back to September while our rental was in October — so just be aware and double-check such notifications.
Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that you were happy with the car’s condition and that the rental process was smooth and efficient. It’s great to know our team was able to assist you promptly via WhatsApp — even outside regular hours.
Regarding the fine notification, it is our duty to double check everything and we apologize for the inconvenience.
Another great rental. Thank you for proving a great service.
You're very welcome! We're glad to hear you had another great rental experience. Thank you for your continued support, we look forward to serving you again!
Veramente tutto perfetto e soprattutto senza sorprese, auto in ottime condizioni, nessun importo nascosto e ottima comunicazioni coi ragazzi che hanno consegnato l'auto a Tirana e ritirata in aeroporto a Prishtina. Sicuramente sarò ancora vostro cliente.
Grazie mille per le belle parole! Siamo davvero felici che sia andato tutto perfettamente e che sia rimasto soddisfatto delle condizioni dell’auto, della trasparenza nei costi e della comunicazione con il nostro team a Tirana e a Prishtina. Saremo lieti di riaverti come nostro cliente in futuro!
В целом прошло неплохо. Но пытались обвинить в уже предыдущих царапинах. При получении автомобиля тщательно фиксируйте все повреждения и уровень топлива. Машина в посредственном состоянии, хоть и свежего года выпуска. На приборной панели горел «чек», тормоза сильно скрипели
Спасибо за ваш отзыв. Мы благодарим вас за то, что поделились своим опытом. Проверка и фиксация всех повреждений автомобиля до и после аренды — наша прямая обязанность. Мы обязательно учтём ваши замечания для улучшения качества обслуживания.
I chose this rental Company or Group of companies (since it seems that there are many companies together) obviously for the prices, as they are more competitive than the larger ones. In my case, I chose a car from the company RENTINA (one of those listed in the Group) because it offered comprehensive insurance, although I have doubts since for a small scratch that we noticed the next day, when calling they were initially not willing to take responsibility. Fortunately, it appeared in the initial photo when picking up the car. On the other hand, I want to point out that the concept of asking us to return the car washed at the end of the rental, or otherwise pay 10 euros, seems like poor customer service to me, unless there is a special reason that justifies it. Evidently, if the car gets dirty with normal use, cleaning it for a new customer should be the company's responsibility.
Can you imagine going to a hotel, paying for the room, and then being asked for an extra amount for cleaning the room for the next guest when you check out? Well, no.
And I’ll overlook the fact that we had booked a car with a screen and the one we were given didn’t have it; when we went back to the rental company to mention it, they told us that the car we had reserved was in the workshop and they had given us this one instead. They could have told us that from the beginning. And in these cases, with other companies we have rented from, they have always given us a better car.
Thank you sincerely for your feedback.
We truly appreciate your comments, as they help us improve our service every day. We're glad to hear you were happy with the rental price and that the car functioned perfectly throughout the rental period, especially as it was a new vehicle — with the only difference being the absence of a screen, which did not affect the driving experience in any way.
It's our responsibility to check the condition of the vehicle both at pick-up and drop-off, to ensure that any damages are properly recorded in our system and that no extra costs fall unfairly on future customers. In your case, since you were fully covered by insurance, there was no reason for concern.
Regarding the cleaning policy, the car was delivered to you washed, and as clearly explained at the beginning of the agreement, it should be returned in the same condition. If that’s not possible, we offer an in-house cleaning service for a fee of €10. We're sorry if this caused any inconvenience, but it was an optional service that could have been avoided.
We would also like to point out that the comparison with a hotel is not entirely appropriate, as these are two very different types of businesses. In our case, operating costs are structured differently, and our rental rates were already very competitive — among the lowest in the market — so it's not feasible to include additional services without impacting overall pricing.
Nevertheless, we’re happy that your final evaluation at drop-off was very positive and that you were satisfied overall.
Thank you once again for your honest review — we hope to have the opportunity to serve you again in the future!
Agence de location très sérieuse. Personnel professionnel et gentil.
Rien à dire ! Je reviendrai sûrement chez lors de ma prochaine présence sur Tirana.
Un grand merci pour votre retour positif !
Nous sommes ravis de savoir que vous avez apprécié notre service ainsi que l'amabilité de notre équipe.
Ce sera un réel plaisir de vous accueillir à nouveau lors de votre prochain séjour à Tirana. N'hésitez pas à nous contacter à l'avance — nous serons heureux de vous assister à nouveau.
À très bientôt !
It was a great experience with Rentia.
I made a reservation with delivery of the vehicle in Tirana and return at the airport without incident.
Rentia delivered a new vehicle to me without any pressure to take out comprehensive insurance and without an initial deposit.
Just to let you know that Rentia requires that the car be washed in Albania upon delivery. If you don't do this, they charge €10 at the time of delivery.
Thank you so much for sharing your experience!
We’re glad to hear that everything went smoothly with your reservation—from the vehicle delivery in Tirana to the return at the airport. It's also great to know that the process was hassle-free, with no pressure regarding insurance or deposits.
Thanks for pointing out the car wash requirement before return—that’s a helpful detail for future renters to keep in mind.
Appreciate you taking the time to share your feedback!
Es hat alles sehr gut funktioniert. Die Mitarbeiter waren sehr freundlich.
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie mit unserem Service und unserem Team zufrieden waren. Wir hoffen, Sie bald wieder begrüßen zu dürfen!
Everything went smoothly, thanks!
Thank you for your review! We are glad your experience went smoothly and look forward to having you again. Warm Regards!
Everything went smooth
Thank you for your kind review! We are glad that everything went smoothly. We hope to serve you again in the future, until then warm regards.
Nous avons pu récupérer la voiture à l'aéroport de TIRANA sans problème. On nous attendait
Je recommande cette agence de location de voiture
Merci beaucoup pour votre retour positif. Nous sommes ravis d’apprendre que la prise en charge de votre voiture à l’aéroport de Tirana s’est déroulée sans souci et que notre équipe était au rendez-vous.
Votre recommandation nous touche sincèrement et nous motive à continuer à offrir un service de qualité à tous nos clients.
Au plaisir de vous accueillir à nouveau lors d’un prochain séjour !
La route a été parfaite. Pas d’accident ni d’accrochage. Le personnel est courtois. Par contre, la voiture avait quelques petit default sur l’embrayage et l’air climatisé.
Merci pour votre retour. Nous sommes ravis d’apprendre que votre trajet s’est déroulé sans encombre et que notre personnel a su répondre à vos attentes avec courtoisie.
Soyez assuré(e) que ces remarques seront transmises à notre équipe technique afin d’effectuer les vérifications nécessaires.
Votre satisfaction est notre priorité, et nous vous remercions de nous avoir signalé ces éléments pour nous aider à améliorer la qualité de nos services.
Everything was excellent. From the delivery and pickup person it was all easy. We will definitely rent again from renting when our needs for a car arise.
Thank you for your kind words! We're so glad to hear that everything went smoothly and that you found the delivery and pickup process easy. It means a lot to know you'd choose us again in the future — we’ll be here whenever you need a car. Looking forward to serving you again!
I had a great experience! The car (Dacia Stepway) was pretty new and worked great throughout our stay. We took the full insurance and paid upfront without any deposit. We crossed the border to North Macedonia, and apart from the company's fee we had to pay 15€ at the border for extra insurance (the staff did warn us about this charge, so no complaints here). We also had to pay the 10€ fee for washing the car, which in my opinion should just be included in the price, but the staff was also very clear about this charge when we picked the car up, so again no complaints here.
Would book again with them!
Thank you so much for your detailed and positive feedback! We're thrilled to hear that you had a great experience with the Dacia Stepway.
We appreciate your understanding regarding the additional fees and are glad our team was clear about them upfront. Transparency is very important to us, and it’s great to know it made a difference in your experience.
Thanks again for choosing us — we’d be happy to welcome you back anytime! Safe travels until then!
They'll pick you up at the airport exit with the car you're renting and take you to the office. The process is quick, the car worked well and was clean. They have a disabled navigator so you have to pay the extra fee. When we returned it, the guys were quite rude and tried to scam us by denting the bumper, which was already there. We took photos of the car and all its defects before leaving to avoid these types of scams. Be careful.
Thank you for your feedback. We're glad to hear that the pickup process was smooth and that the car was clean and worked well during your rental.
We’d like to clarify that our team always aims to provide professional and respectful service. We take all concerns seriously, but we also document the condition of every vehicle carefully to ensure fairness during returns.
It's great that you took photos before departure — we encourage all customers to do so for full transparency.