Absolutely unacceptable experience – avoid at all costs.
I rented with the promise of working air conditioning – essential in 40°C heat. The car arrived with a broken sunroof, a barely functioning A/C that only worked for a few minutes at a time, and even the rear wiper was broken. The owner ignored agreed delivery and return times, changed meeting points last minute, forcing me to walk with a child and heavy luggage.
Because of the heat and lack of A/C, my daughter suffered dehydration to the point of almost needing medical attention. I reported the issue, and despite promises of sending a mechanic, no one came. I requested a €100 refund – refused. The owner offered €20, claiming it as “goodwill”. He also took more cash than agreed, supposedly for insurance that was never officially taken out.
If this happened to you during your holiday, would you be satisfied? I doubt it. This was unprofessional, unsafe, and deeply disappointing.