Hello,The car pick-up process is the simplest from our company, we wait for customers as soon as they leave the terminal, your case that you come by bus from another city is not our fault since we sent you the location, the car was picked up washed and in optimal condition, the air conditioner works perfectly and the music has a very high volume, there is an android and a parking camera, this assessment comes from you because I asked you to return the car as you received it with full fuel and a fine that you had received and refused to pay. I must remind you that renting a car has some rules, you receive the fuel full, you return it as you receive it and the parking fines are the responsibility of the renter