I rented an X3, but upon arrival in Tirana, I was informed that the vehicle had been in an accident. Instead, I was offered a Golf+ as a replacement.
I had to negotiate to get a reduced rate, given the downgrade.
Additionally, I noticed that one of the tires appeared different from the others. When I raised the concern, I was told everything was fine.
However, after just three hours on the road, I realized that both rear tires were flat.
When I called the rental provider, he admitted he was already aware of the issue and asked me to replace the tires myself, promising to reimburse me.
When it came time to return the car, he showed up late — which caused unnecessary stress as I was at risk of missing my flight.
Overall, the experience felt very unprofessional. It gave the impression of an informal operation — more like a private individual renting out multiple cars and using minors to manage the process.
Most other reviews are positive, so perhaps I was just unlucky. But based on my experience, I cannot recommend this rental service.