regonta

Hello Fabio,

Hope you're great!

Your review is truly unacceptable and I am sincerely sorry because it seems biased.

You made your reservation on March 17th for April 12th to 19th.

After we confirm each reservation, all customers receive a long message with all possible clarifications for fees and every other detail. In addition, I sent you a special message to inform you about the child seat fee, same date. If you had not agreed, you could have canceled the reservation free of charge a month ago. I would accept any criticism with pleasure when it is valid and real because it helps us to improve. But in this case, I'm sorry but i cannot accept it.

Thank you for being part of our big family and for taking your time to review.

P.s- below you will find the messages you have received from me since the beginning of the reservation.

Welcome dear customer,

Thank you for choosing us!

Your reservation has been confirmed, and we are pleased to welcome you.

Below you will find the most important information regarding your rental. Please read it carefully to avoid any confusion.

1. Car Pick-Up & Delivery

To ensure clarity and safe service, the car will be delivered and collected at our place:

Best Rent a Car Albania -Rruga Regjimentit, Rinas, Tiranë 1001

Please, include your flight number in your message.

If you will be in Tirana or another city (as listed on our website), please send us the exact location where we have to deliver the car.

2. Car Return Conditions

The car must be returned under the same conditions as delivered:

Fuel policy: same to same.

Cleaning policy: cleaned to cleaned.

Otherwise: €5 will be deducted for cleaning. Missing fuel will be charged according to its value.

Excessive dirt will be charged extra from €20 up to €50.

3. Required Documents

We must have: A valid ID and a valid driver’s license (at least 20 years old and 2 years of driving experience).

You may upload them on our website/task or send them via WhatsApp.

4. Payment Information

Full payment due to pick-up, including the deposit.

Accepted methods: cash or card (fee on you).

Accepted currencies: Euro (€), Lek (ALL), Dolar (USD-$), Pound (£), Swiss Franc (CHF).

5. Border Crossing Policy

Border crossing is allowed only with our authorization, included in the contract.

Authorization fee: €50.

Allowed destinations: Kosovo, North Macedonia, Montenegro, Croatia, Bosnia & Herzegovina, Serbia, Corfu.

⚠️ Green card insurance must be paid by the clients at the border. This cost depends on the duration and borders crossed and ranges from €15 to €60 (This is not a service we provide).

6. Pick-Up & Drop-Off Schedule

To avoid confusion, we strictly follow the pick-up and drop-off times stated in your reservation. Any changes must be communicated at least one day in advance.

7. Free of Charge Services

Second and young drivers. Delivery at the airport and in Tirana. First child/baby seat. Second/third child seat: €2/day. Car accessories.

These are our basic conditions, shared to ensure full transparency. If you have any questions or need further assistance, please feel free to contact us.

Warm regards,

Best Rent a Car Albania (Rentfromlocals collaborator).

Elsida & Team

The other message also:

Hello Fabio,

Hope this message finds you well! :)

The total payment, including the deposit, must be paid cash or by card.

I took notes about the child seats and of course we will provide them. I have to inform you that the first one is free of charge and the second, has an extra cost of 2€/day.

Please, don't hesitate to reach me out for everything else.

Kind regards

Elsida