I rented a 2007 Volkswagen Touareg from exoticr for 10 days, and it was the worst experience ever!
When I picked up the car, the owner assured me that it was in perfect condition, with new oil in the engine, a spare tire, and everything else I needed. In reality, the car had a huge number of problems:
1. We got a low oil pressure warning after 100 km. I had to buy and add 3 liters of oil, for which I didn't even get my money back (60 euros).
2. The car had a flat tire, and there was no compressor or spare tire. The owner of the car said, “Just pump up the tire,” and did not help us solve the problem in any other way. I had to repair the tire at the nearest tire repair shop and received a message from the owner saying, “This is not my problem,” even though we had full insurance (another €10 of my expenses).
3. On the way back to the airport, the engine stopped starting due to a low battery charge. I never forgot to turn off the headlights, but the owner just blamed me for draining the battery.
4. The windshield washer did not work.
5. The right windshield wiper did not work.
6. The rear windshield wiper was missing.
7. The headlights were completely foggy, and we couldn't see anything on the road at night.
8. There were a huge number of errors on the dashboard (four-wheel drive error, glow plug error, external lighting error).
9. The car smelled terrible. I even had to buy car air fresheners to somehow mask the smell.
10. The alarm key fob almost never worked, so I had to open and close the car with the key and start the engine before the alarm went off.
11. The driver's seat kept sliding down, so I had to raise it every time.
12. When I first got the car, I had to pay €4 for parking at the airport, even though it said I could pick up the car at the airport for free.
The owner promised to refund the money I spent on oil and tire repairs. But when I was on my way to the airport, he suddenly said he couldn't come and would send me the money to my IBAN. I only had a few hours left before my flight home, and I was afraid of missing my flight, but he flatly refused to come to give me the money and take the car back. He lied that he was far away, but when we left the car in the parking lot, he arrived very quickly.
I still haven't gotten my money back. It was the worst car rental experience ever! I strongly recommend that everyone MUST STAY AWAY from this person. He will try to cheat you at every turn. I regret trusting his words and promises.