Recensioni positive: 9/12
Prenotazioni accettate: 58/65
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Reviews
Everithink went ok .Car we get in airport ,and gave back on place what we need ,it was perfekt. We havent any trouble with car ,all was on level .
Very good.
Very responsive, answered the phone straight away whenever I called.
Very friendly and accommodating as a tourist to Albania.
Also very quick and easy to collect and return the car which was one of my biggest worries, but it was no problem.
If I come back I will use this dealer again.
Né vše proběhlo úplně hladce. Drobné problémy při přihlášení do aplikace vzhledem k věku, nezkušenosti a jazykové bariéře.
Zápůjčka vozidla: Dorazilo úplně jiné vozidlo než bylo objednané. Chápu že na konci sezóny již stav vozidla není tak dobrý jako na začátku, ale přeci jen bych byl klidnější kdyby vše fungovalo. Nejednalo se o podstatné závady ale s neznámým autem v neznámé zemi dokáží jízdu nepříjemně ztrpčit.
Everything was fine
Tout s'est bien passé dans l'ensemble.quelques problèmes mineurs mais pas bien méchants
La voiture fumait et faisait un bruit très étrange.
L'intérieur de la voiture était dégradé et le vendeur a voulu m'arnaquer le lendemain de la réception de la voiture
“Bonjour , nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes. Nous tenons toutefois à préciser que nos véhicules sont systématiquement vérifiés avant chaque location. Nous vous invitons à nous contacter directement afin de clarifier la situation, car certains points ne correspondent pas à nos constatations.”
Il proprietario non è arrivato come concordato all’ora stabilita.
Lo abbiamo chiamato tantissime volte chiedendogli spiegazioni, continuava a dirci di stare arrivando ma nulla e ci ha risposto anche male il dipendente.Abbiamo dovuto affittare un’altra macchina al doppio e avuto il disagio di ben 2 ore di ritardo che hanno inciso negativamente sulla programmazione della nostra prima giornata. Unica cosa positiva il servizio clienti che ci ha subito disdetto la prenotazione e restituito i soldi immediatamente.
Siamo spiacenti per il disagio vissuto al momento del Suo arrivo. Purtroppo, a causa di un incidente stradale imprevisto, il nostro staff è rimasto bloccato nel traffico e ha subito un ritardo di circa un’ora.
Comprendiamo che questa situazione abbia inciso negativamente sulla programmazione della Sua giornata e ci scusiamo sinceramente per l’inconveniente. Ci dispiace inoltre che, nel frattempo, la prenotazione sia stata annullata prima che riuscissimo a consegnare l’auto.
Siamo lieti che il rimborso sia stato effettuato immediatamente e prendiamo nota dei Suoi commenti per migliorare ulteriormente la gestione delle emergenze in futuro.
Speriamo di poterLa servire nuovamente e offrirLe un’esperienza positiva.
I would not recommend. I booked a VW Golf and after the date that i could not cancel, it was switched to a VW Polo. Then, the polo that i was given broke down on 2nd day of driving. We were stranded up in the north with no phone reception on dangerous roads. Without the help of locals, i don't know what we would have done. A replacment car was provided the following morning, delivered at 9:30am. This car worked perfectly and had no difficulties. Still, the VW Polo should never have been given as a car in the first place. And it was not the one i booked. i would go elsewhere to avoid the stress this caused me.
Thank you for sharing your feedback. We are truly sorry for the inconvenience you experienced during your rental. We always aim to provide the exact vehicle booked, but when that is not possible, we try to offer the closest available alternative.
We regret that the VW Polo had issues and we acted as quickly as possible to deliver you a replacement the following morning, which, as you mentioned, worked perfectly throughout your trip.
However, we would also like to note for transparency that the final vehicle returned to us had passenger-side damage that was not present at the start of the rental. This has been recorded in our system.
We appreciate your comments, as they help us improve our service, and we wish you safe travels in the future.
Best regards,
Marinela
Everything went smoothly, thanks a lot!
Thank you see you next time
I fell in love with this car. It was easy to drive. When there was a problem with turning on the car, the guys responded quickly and helped find a solution to the problem. Thank you for the car!
Thank you for your wonderful feedback! We’re so glad you enjoyed driving the car and that our team could assist you quickly. We look forward to welcoming you again in the future!