We respectfully disagree with your description of the situation. During your rental, our system detected repeated driving behavior significantly above the speed limit. You were detected driving the vehicle at 140 km/h in residential areas near schools. For safety and legal reasons, during the entire rental period you were only called twice by the company to which you refused to answer, for this reason we have informed you via SMS that you are breaking the company's rules as well as road traffic. It is absolutely not true that in Albania everyone drives at a higher speed. You were also fined by the State Police for "The driver of the vehicle committed an incorrect overtaking", which you did not pay even though we communicated it to you.
Regarding your concerns regarding communication: our team may contact customers during a rental only when necessary, especially in cases related to vehicle safety, legal compliance or misuse of the car. This is to protect both the customer and the vehicle.
We pride ourselves on maintaining our vehicles and providing a professional service, and we regret that you chose to interpret necessary safety communication in a negative way. We also want to emphasize that we do not tolerate offensive or discriminatory language. Your comment includes inappropriate wording, which does not align with respectful communication.