Avis positifs: 106/121
Commandes acceptées: 592/615
33 annonces en ligne
Aucune personne suivie
Reviews
10/10
Thank you so much for your review! We hope to welcome you again in the future.
Warm Regards.
Everything went well. The car is in very good condition and the staff is polite.
Pick up was easy and prices are below the market. Good quality. I recommend.
Thank you so much for your kind words! We’re delighted to hear that you had a smooth experience and were happy with the car’s condition and our pricing. Your recommendation means a lot to us. We look forward to serving you again in the future!
Everything was really good and fast. Service person was kind. Even when we returned the car there were no problems or unpleasant surprises. Really recommend.
Thank you so much for your kind words! We truly appreciate your recommendation and hope to see you again soon!
The best
Thank you so much for your kind words! We truly appreciate your support and hope to see you again soon!
We had a very good experience overall with this car rental. The car was practically new and in perfect condition. The contract was prepared thoroughly and efficiently, and the process was quick and clear. Communication through WhatsApp went smoothly, and we appreciated the quick responses, even to our late messages.
One suggestion: it would be better to keep communication with just one contact person. In the last couple of days, we received messages from several different numbers, and we weren’t sure who we were actually speaking with.
Also, we were told about a supposed police fine, but after checking, we found the fine was dated back to September while our rental was in October — so just be aware and double-check such notifications.
Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that you were happy with the car’s condition and that the rental process was smooth and efficient. It’s great to know our team was able to assist you promptly via WhatsApp — even outside regular hours.
Regarding the fine notification, it is our duty to double check everything and we apologize for the inconvenience.
Another great rental. Thank you for proving a great service.
You're very welcome! We're glad to hear you had another great rental experience. Thank you for your continued support, we look forward to serving you again!
Veramente tutto perfetto e soprattutto senza sorprese, auto in ottime condizioni, nessun importo nascosto e ottima comunicazioni coi ragazzi che hanno consegnato l'auto a Tirana e ritirata in aeroporto a Prishtina. Sicuramente sarò ancora vostro cliente.
Grazie mille per le belle parole! Siamo davvero felici che sia andato tutto perfettamente e che sia rimasto soddisfatto delle condizioni dell’auto, della trasparenza nei costi e della comunicazione con il nostro team a Tirana e a Prishtina. Saremo lieti di riaverti come nostro cliente in futuro!
В целом прошло неплохо. Но пытались обвинить в уже предыдущих царапинах. При получении автомобиля тщательно фиксируйте все повреждения и уровень топлива. Машина в посредственном состоянии, хоть и свежего года выпуска. На приборной панели горел «чек», тормоза сильно скрипели
Спасибо за ваш отзыв. Мы благодарим вас за то, что поделились своим опытом. Проверка и фиксация всех повреждений автомобиля до и после аренды — наша прямая обязанность. Мы обязательно учтём ваши замечания для улучшения качества обслуживания.
I chose this rental Company or Group of companies (since it seems that there are many companies together) obviously for the prices, as they are more competitive than the larger ones. In my case, I chose a car from the company RENTINA (one of those listed in the Group) because it offered comprehensive insurance, although I have doubts since for a small scratch that we noticed the next day, when calling they were initially not willing to take responsibility. Fortunately, it appeared in the initial photo when picking up the car. On the other hand, I want to point out that the concept of asking us to return the car washed at the end of the rental, or otherwise pay 10 euros, seems like poor customer service to me, unless there is a special reason that justifies it. Evidently, if the car gets dirty with normal use, cleaning it for a new customer should be the company's responsibility.
Can you imagine going to a hotel, paying for the room, and then being asked for an extra amount for cleaning the room for the next guest when you check out? Well, no.
And I’ll overlook the fact that we had booked a car with a screen and the one we were given didn’t have it; when we went back to the rental company to mention it, they told us that the car we had reserved was in the workshop and they had given us this one instead. They could have told us that from the beginning. And in these cases, with other companies we have rented from, they have always given us a better car.
Thank you sincerely for your feedback.
We truly appreciate your comments, as they help us improve our service every day. We're glad to hear you were happy with the rental price and that the car functioned perfectly throughout the rental period, especially as it was a new vehicle — with the only difference being the absence of a screen, which did not affect the driving experience in any way.
It's our responsibility to check the condition of the vehicle both at pick-up and drop-off, to ensure that any damages are properly recorded in our system and that no extra costs fall unfairly on future customers. In your case, since you were fully covered by insurance, there was no reason for concern.
Regarding the cleaning policy, the car was delivered to you washed, and as clearly explained at the beginning of the agreement, it should be returned in the same condition. If that’s not possible, we offer an in-house cleaning service for a fee of €10. We're sorry if this caused any inconvenience, but it was an optional service that could have been avoided.
We would also like to point out that the comparison with a hotel is not entirely appropriate, as these are two very different types of businesses. In our case, operating costs are structured differently, and our rental rates were already very competitive — among the lowest in the market — so it's not feasible to include additional services without impacting overall pricing.
Nevertheless, we’re happy that your final evaluation at drop-off was very positive and that you were satisfied overall.
Thank you once again for your honest review — we hope to have the opportunity to serve you again in the future!
Agence de location très sérieuse. Personnel professionnel et gentil.
Rien à dire ! Je reviendrai sûrement chez lors de ma prochaine présence sur Tirana.
Un grand merci pour votre retour positif !
Nous sommes ravis de savoir que vous avez apprécié notre service ainsi que l'amabilité de notre équipe.
Ce sera un réel plaisir de vous accueillir à nouveau lors de votre prochain séjour à Tirana. N'hésitez pas à nous contacter à l'avance — nous serons heureux de vous assister à nouveau.
À très bientôt !
It was a great experience with Rentia.
I made a reservation with delivery of the vehicle in Tirana and return at the airport without incident.
Rentia delivered a new vehicle to me without any pressure to take out comprehensive insurance and without an initial deposit.
Just to let you know that Rentia requires that the car be washed in Albania upon delivery. If you don't do this, they charge €10 at the time of delivery.
Thank you so much for sharing your experience!
We’re glad to hear that everything went smoothly with your reservation—from the vehicle delivery in Tirana to the return at the airport. It's also great to know that the process was hassle-free, with no pressure regarding insurance or deposits.
Thanks for pointing out the car wash requirement before return—that’s a helpful detail for future renters to keep in mind.
Appreciate you taking the time to share your feedback!
Es hat alles sehr gut funktioniert. Die Mitarbeiter waren sehr freundlich.
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie mit unserem Service und unserem Team zufrieden waren. Wir hoffen, Sie bald wieder begrüßen zu dürfen!
Everything went smoothly, thanks!
Thank you for your review! We are glad your experience went smoothly and look forward to having you again. Warm Regards!
Everything went smooth
Thank you for your kind review! We are glad that everything went smoothly. We hope to serve you again in the future, until then warm regards.
Nous avons pu récupérer la voiture à l'aéroport de TIRANA sans problème. On nous attendait
Je recommande cette agence de location de voiture
Merci beaucoup pour votre retour positif. Nous sommes ravis d’apprendre que la prise en charge de votre voiture à l’aéroport de Tirana s’est déroulée sans souci et que notre équipe était au rendez-vous.
Votre recommandation nous touche sincèrement et nous motive à continuer à offrir un service de qualité à tous nos clients.
Au plaisir de vous accueillir à nouveau lors d’un prochain séjour !
La route a été parfaite. Pas d’accident ni d’accrochage. Le personnel est courtois. Par contre, la voiture avait quelques petit default sur l’embrayage et l’air climatisé.
Merci pour votre retour. Nous sommes ravis d’apprendre que votre trajet s’est déroulé sans encombre et que notre personnel a su répondre à vos attentes avec courtoisie.
Soyez assuré(e) que ces remarques seront transmises à notre équipe technique afin d’effectuer les vérifications nécessaires.
Votre satisfaction est notre priorité, et nous vous remercions de nous avoir signalé ces éléments pour nous aider à améliorer la qualité de nos services.
Everything was excellent. From the delivery and pickup person it was all easy. We will definitely rent again from renting when our needs for a car arise.
Thank you for your kind words! We're so glad to hear that everything went smoothly and that you found the delivery and pickup process easy. It means a lot to know you'd choose us again in the future — we’ll be here whenever you need a car. Looking forward to serving you again!
I had a great experience! The car (Dacia Stepway) was pretty new and worked great throughout our stay. We took the full insurance and paid upfront without any deposit. We crossed the border to North Macedonia, and apart from the company's fee we had to pay 15€ at the border for extra insurance (the staff did warn us about this charge, so no complaints here). We also had to pay the 10€ fee for washing the car, which in my opinion should just be included in the price, but the staff was also very clear about this charge when we picked the car up, so again no complaints here.
Would book again with them!
Thank you so much for your detailed and positive feedback! We're thrilled to hear that you had a great experience with the Dacia Stepway.
We appreciate your understanding regarding the additional fees and are glad our team was clear about them upfront. Transparency is very important to us, and it’s great to know it made a difference in your experience.
Thanks again for choosing us — we’d be happy to welcome you back anytime! Safe travels until then!
They'll pick you up at the airport exit with the car you're renting and take you to the office. The process is quick, the car worked well and was clean. They have a disabled navigator so you have to pay the extra fee. When we returned it, the guys were quite rude and tried to scam us by denting the bumper, which was already there. We took photos of the car and all its defects before leaving to avoid these types of scams. Be careful.
Thank you for your feedback. We're glad to hear that the pickup process was smooth and that the car was clean and worked well during your rental.
We’d like to clarify that our team always aims to provide professional and respectful service. We take all concerns seriously, but we also document the condition of every vehicle carefully to ensure fairness during returns.
It's great that you took photos before departure — we encourage all customers to do so for full transparency.
Run away from this company. First, it’s not a « local », it’s a company. The price announced was doubled at our arrival because we didn’t have a debit card (or I asked and they told me there was no deposit or credit card needed!).
We didn’t have the car we booked, and at the end you also have to wash the car yourself (wtf) or they charge you an extra 10€!!
We went from 149€ to 350€.
Worst experience ever
We're very sorry that your experience wasn't what you expected, and we apologize for any confusion.
Price and Payment
We are sorry for the confusion regarding the payment. As you noted, we offered you payment options with a debit card and cash. Any additional cost is directly related to the extra services you chose, such as full insurance. This is an optional service offered for full damage coverage, as driving in Albania can be challenging.
Vehicle
Regarding the vehicle change, we did so to provide you with a newer, automatic car at no extra cost. We thought this would be an advantage for you, but perhaps we should have communicated this change more clearly. It's a fundamental requirement that our vehicles are registered with the authorities, to whom we also pay taxes. This process ensures all vehicles are subject to thorough inspections, which is also a plus for you, as it guarantees the cars are safe.
Car Wash
The car wash policy is clearly explained on our platform and when you pick up the car. The car is given to you clean and should be returned clean. The €10 fee is what you would pay at a car wash, and it is applied only if you choose not to wash the car yourself.
We are very sorry for your experience and will work to improve our communication with our customers in the future. For any questions or concerns, we are always available to help.
The experience was disappointing because the cars were in poor condition: the first one broke down, wouldn't even start, and we had to wait a few hours for a replacement, missing excursions and losing money.
The second vehicle also had faults (oil sensor, hard gears, loose door), which made us feel unsafe throughout the trip.
In our case, we missed one or two bars of gas and do not clean the car thoroughly before returning it, so they apply extra charges.
Dear girls,
Thank you for sharing your experience with us. We’re sorry for any inconvenience caused.
We would like to clarify that the first car had no technical issues at the time of delivery. After you reported the battery issue, we promptly replaced the vehicle. According to the service inspection, a component was left in manual mode, which drained the battery overnight. The car is currently operating normally with the same battery.
Regarding the second vehicle, we did not receive any similar complaints, including from you at the time of return. Please rest assured that all our vehicles undergo regular checks by certified specialists to ensure your safety.
The extra charges applied were in line with our rental terms, due to missing fuel and cleaning requirements.
Thank you for your understanding.
Best regards,
Rentin AL team
Tutto bene , anche se non ho capito i 10€ in più per il lavaggio dell'auto.
Grazie per il suo feedback!
Siamo felici che sia andato tutto bene. Per quanto riguarda i 10€, si tratta di una tariffa standard per il lavaggio dell’auto al momento della riconsegna, come indicato nelle condizioni di noleggio.
Speriamo di poterla accogliere di nuovo al suo prossimo viaggio!
pro: good team, good assistance, good car.
contro: my reserved car was in assistance, give me another car, new, but small and manua trasmission ( i reserved automatic gear)
Thank you for your feedback!
We’re glad you appreciated our team, the assistance, and the car. We apologize for the inconvenience with your reserved vehicle. Unfortunately, it was under maintenance at the time, and we provided an alternative new car to ensure your trip was not delayed.
We understand the importance of receiving the exact model and specifications reserved, and we will work to improve our availability of automatic vehicles for the future.
We hope to welcome you again soon and offer you the best possible experience.
Someone from the agency picked us up near the airport. They were on time, and we walked a few minutes to the location given in a message (WhatsApp).
The staff were welcoming and communicated well, and were very responsive.
During our stay, one of the car's tires had to be repaired (flat tire). We contacted the agency by phone and they clearly explained what to do. We paid €5 at a local garage. This €5 was deducted from the €10 charge for not washing the car when we returned it.
The only minor issue was that we had booked an Opel and were given a Dacia Stepway, which was also very pleasant to drive.
Thank you very much for sharing your experience with us. We’re glad to hear that our team was on time to welcome you, and that the communication and support during your rental went smoothly.
We appreciate your understanding regarding the tire issue, and we’re happy we could assist you quickly so that your trip was not interrupted.
Regarding the car change, we apologize for not providing the exact Opel you booked. Sometimes, depending on availability, we may offer a similar or upgraded model, and we’re glad to hear you enjoyed driving the Dacia Stepway.
It was a pleasure serving you, and we hope to welcome you again on your next visit to Albania.
J’ai choisi cette agence pour deux raisons principales :
-La possibilité annoncée d’utiliser une carte de débit (et non de crédit).
- Le choix de son véhicule et donc pour moi un véhicule de plus de 2021.
À mon arrivée :
- On m’a indiqué que ma carte de débit n’était finalement pas acceptée, sauf si je payais 100 € supplémentaires d’assurance (pour une location de 220 €, c’est presque la moitié du prix !). Le minimum aurait été de l’annoncer clairement sur leur site ou dans les conditions générales, car après les avoir relues, rien n’indique cette restriction.
- La voiture réservée (une Dacia Stepway de au moins 2022) n’était pas disponible. On nous a attribué une BMW… déjà allumée avant notre départ. Ce détail est important, car nous n’avons pas vu immédiatement les nombreux warnings qui ne sont apparu qu’au redémarrage suivant.
Problèmes rencontrés avec ce véhicule :
-Très vieux modèle ( au max 2013, plus de 260 000 km).
- Défauts visibles : boîte à gants cassée, aérations abîmées; carrosserie cassée .
- Défauts mécaniques et de sécurité : bruits au freinage et au volant, boîte automatique qui réagit mal, multiples voyants d’alerte (clignotants défectueux, phare arrière droit HS, liquide lave-glace manquant, etc.).
Au retour :
-Tentative de nous facturer un dommage déjà présent (heureusement prouvé par nos photos).
- Facturation de 10 € de lavage alors que la voiture avait été nettoyée le jour même (il pleuvait fortement sur le trajet donc trace de boue derrière les pneus).
Au final, ils se sont excusés en promettant « une super voiture la prochaine fois ».
Sachez que pour nous, il n’y aura pas de prochaine fois.
Cher client,
Nous vous remercions d’avoir partagé votre expérience avec nous.
Nous tenons à vous préciser que l’assurance supplémentaire liée à l’utilisation d’une carte de débit a été acceptée de votre part après discussion au bureau. Nous avons été totalement transparents concernant les prix et les conditions de location, et aucun changement ni frais caché n’a été appliqué.
Le véhicule Dacia que vous aviez réservé n’a malheureusement pas pu être mis à votre disposition car il était en service, comme cela vous a été communiqué à votre arrivée. C’est pour cette raison qu’un autre véhicule vous a été proposé afin d’éviter tout retard ou désagrément.
Nous vous remercions pour le signalement des problèmes rencontrés avec le véhicule fourni. Ceux-ci ont été pris en compte et corrigés par notre équipe technique. Toutefois, aucun signalement n’a été fait de votre part ni lors de la prise en charge du véhicule, ni pendant toute la durée de la location. Si nous avions été informés à temps, nous aurions bien sûr réagi immédiatement en vous proposant un véhicule de remplacement.
Concernant le contrôle au retour du véhicule, nous vous assurons qu’il n’y a jamais eu d’intention de vous facturer des dommages existants. Il est simplement de notre devoir de procéder à une vérification minutieuse après chaque retour, indépendamment du prix de la location, car la responsabilité liée au véhicule reste primordiale.
Nous vous remercions pour votre compréhension et votre collaboration.
Cordialement,
Rentin AL team