begih

We are sorry that your experience did not meet your expectations. Before proceeding with further clarifications, we kindly suggest that you remain positive and focus on constructive matters that will be more beneficial to you.

The traffic fine was issued by the relevant authority after we had already left the location; therefore, we cannot be held responsible for it. We would also like to inform you that you refused to come to our offices in Tirana, and we made every effort to find a drop-off location as close and convenient for you as possible, as a gesture of understanding.

You mentioned that you paid for a hotel/delivery service; however, this service is not available or listed on our website, which clearly shows that your statement is not accurate.

Regarding the condition of the vehicle, no complaint or report was made during the entire rental period regarding safety or performance issues. However, for the past two weeks, you have been posting comments on several different websites.

If the vehicle had truly been unsafe, as you claim, it would not have been possible to drive it at a speed far exceeding the legal limit – for your own safety – since it was recorded that the vehicle was driven at 147 km/h in a 90 km/h zone. We have informed you about this three times.

According to the rental agreement, the return time was 11:00 a.m., but the vehicle was returned at 12:30 p.m., without prior notice or an apology for the delay. Although we had the right to charge for an additional rental day, we chose not to do so, as a sign of goodwill.

By acting with understanding and good faith, we have demonstrated tolerance and fairness at every step.

We always aim to provide transparent and professional service, and we remain available to clarify any misunderstanding directly with you.

We wish you all the best.

Fiona

Thank you for sharing your experience. We regret if your expectations were not fully met and, in the interest of transparency, we would like to clarify a few points:

We have always been available and provided two phone numbers for communication. Even your friend expressed surprise at the claim that we were unresponsive, as we replied to him immediately.

Regarding the accident, although there was no police report and you had already left the scene, we personally assisted you, doing our best to place ourselves in your position as visitors in a foreign country. Furthermore, instead of asking your friend for support, you relied entirely on us. Despite several breaches of the contract terms and at times irresponsible behavior, we still did our utmost to assist you.

As for the claim that the car remained parked under the hotel, our GPS records clearly show continuous movement for seven consecutive days, from Tirana to Ksamil, including visits to beaches and roads unsuitable for that type of vehicle.

The battery issue was not due to a technical fault but rather to the lights being left on when the vehicle was turned off.

We are sorry if we did not fully meet your expectations. Please remain positive, as this is always best for your well-being. We remain committed to providing safe vehicles, professional service, and assistance to all our clients in every situation