Positive reviews: 285/293
Accepted orders: 1001/1019
46 aktive Einträge
2 gefolgte Personen
Reviews
Everything was good and communication was easy. All paperwork correct.
Everything went smoothly, Begi has been very nice from the beginning. The car was not in a perfect state but was exactly what we were looking for, no troubles and super fast contract.
In the right way
:))
All good, Quality of car to price was not perfect but it’s Albania:)
everything went well, the owner was helpful and nice
We rented VW Touran, car was older but in great shape. Air conditioning was working perfectly. Would rent again
It was great, everything went smoothly. Thanks
Car well maintained, some damages on outside but good for Albanian roads. AC works good. No bluetooth, Sunroof is an advantage. Easy handling
Experience was awesome. The Mini was great to drive with across the country. The service was great and everything went smoothly. The drop off at night was easy & straight forward as well.
Everything went smoothly, Begih was really nice and explained everything to us. The car was bomb, fast, practical. Lovely experience.
All good, car was great, only be ready that full insurance does not cover everything like tires and other stuff. Also there is a 10 Euro cleaning fee.
We experienced issues with this car throughout our entire trip.
On the second day, a check engine light came on. We immediately contacted the rental agency, which reassured us by saying it was not dangerous and that it was simply due to the quality of fuel in Albania — which, by the way, cost us €1.75 per liter — and was supposedly “mixed with water.”
Unfortunately, the car struggled to climb hills, which are quite common in Albania, and this repeatedly put us in dangerous situations. Four days before the end of our stay, the car broke down completely on a hill on the highway and would no longer shift gears. This was a very distressing situation, especially considering how serious it could have been if a vehicle had been driving fast behind us.
Following this, we contacted the agency’s insurance, which directed us to a garage. We spent about an hour there, but no real repairs were made. The mechanic claimed to have changed a filter, but we saw him standing the entire time and never going under the car. We strongly suspect that he simply turned off the check engine light.
On top of that, the insurance representative spoke to us in a very aggressive tone, saying: “You’re the ones who put in the fuel.” And when we asked where we could find good quality fuel, he replied — and I quote — “I’m not a fuel producer.”
This car truly ruined part of our trip, as we were unable to visit several places due to its lack of power. It constantly posed a safety risk throughout the entire journey.
We therefore do not recommend this rental agency, as the vehicle was unreliable and the customer service both careless and unprofessional.
Hello,
We’re sorry to hear that you were not fully satisfied with your experience, but we would like to clarify some important points.
The vehicle was delivered in proper working condition. The “check engine” light appeared later during your rental and, as we explained immediately, it was likely due to fuel mixed with water — an issue that can occur at certain fuel stations in the region. Please note that we are not responsible for the quality of fuel, as we do not supply it ourselves.
Despite this, you were assisted promptly and were not charged anything extra. The mechanic did carry out the necessary work — the filter that was replaced is located next to the battery, so it does not require going underneath the vehicle, contrary to what was claimed. After this intervention, the car continued to operate normally.
It’s also important to mention that you requested financial compensation, which we could not approve since the situation did not warrant it.
We understand that the frustration over the denied compensation may have led to the tone and content of your review, but we assure you that our team acted professionally and in a timely manner throughout.
Thank you for your understanding,
Begi
I rented a BMW for 10 days. I had no issues with the car, but at the time of return, the owner inspected every tiny detail trying to find any scratch — even though the car was already scratched on all sides when I picked it up. In the end, he found a tiny mark, about the size of my little finger, on the lower part of the car and kept half of the deposit. That’s really not fair — I don’t recommend this rental provider.
We are very sorry that you are upset but we did our best for the damage you caused only 40 euros were kept for all the damage that you admitted to causing and the ticket fine was kept, we emphasize that you did not show any correctness in telling
The car will definitely be checked, and always refer to the video that is made the first day the car is pick up from you, we dont let you responsibility or guilty that it is not filmed or photographed
We are all happy that we received a private message like this from you:
Hello !!
Tommorow morning we’ll be there around 4am
Thank you for the car everything was perfect
Best regards
Begi
Everything was great.
I totally recommand begih. Thank you
All it’s perfect
Perfect car rental, helpful and smooth communication. Thank you !
All was ok, Thank You !
I wish I could say that everything went well. After maybe 100 kms the car started saying motor failure and motor oil change due. When we contacted the car rental the answer was " for technical issues please contact road assistance" and the phone number. This is what you do not want to hear/read. The messages on the display kept appearing for the whole of our rental period (6 days). The car didn´t stop or anything so we managed to return the car without having to call assistance. But it didn´t make us feel comfortable. When returning the car the guy at the rental booth told us that the car has been serviced a short while ago and maybe they just didn´t reset the messages. My recommendation is to have a contact for the owner (or guy who actually rented the car) not only a general contact.
Thank you for taking the time to describe your situation
I am very glad that your trip went very well and the car did not stop at any point, and you did not need to call roadside assistance for technical problems
The display of the sign was explained by us what was and is not an oil change as you claim,
services and checks by the service are always done before the rental, to provide your safety on the road
The numbers you contact are directly to the lessor, and the number we sent you for roadside assistance is to come to your aid 24/7 if the car gives you problems.
Thank you
BEGI
Everything went smoothly.
Everything was smooth. Good and quict communication. There was not problem with the car or the pick up. I recommend!!
Everything was ok and very easy !
Nice 10 of 10, good that there's the option to deliver the early morning without problems.
Good communication.
The car had some details i understand the year of the car, isn't new ofc.
The point to improve is to update the pictures of the car with actual ones.
The seats of the smart,are completely damage, at least can put a fabric protector or something to have a better presentation.
The sticker of the rear window should be removed.
And the passenger door sometimes doesn't close.
The had brake needs to be adjusted.
The price of the cleaning at the moment of return the car, should be only when you return the car completely dirty and not for a normal use
I didn't like that tried to claim 10 euros for the cleaning and I needed to cleaned by my self to avoid that charge.
Everything went smoothly and when something was not working properly i immediately got help from the rental. Thanks!