We had a very good experience renting a car from this agency in Albania. The booking process was smooth and straightforward, and we really appreciated that the full payment was not required in advance. The team was friendly, cooperative, and shared all the necessary instructions and directions beforehand, which made the entire process stress-free.
We also had a drop-off in a different country, and everything was handled very professionally and efficiently. A special mention to the person who handled the pickup and drop-off — he was extremely helpful and even went the extra mile to assist us with clearing a parking fine issue (of course, we paid the amount ourselves). That level of support was truly appreciated.
The car itself was in good condition and performed very well throughout our trip, especially on the mountain roads, without giving us any trouble at all.
The only downside was that the car was not properly cleaned before handover, which could definitely be improved. Other than that, we were very happy with the overall service and would recommend them for their professionalism and customer support.