Thank you so much for your feedback and for choosing us!
I’m really glad to hear that everything went well overall and that you were happy with the condition of the car.
I sincerely apologize for the last-minute change of vehicle. A few hours before your arrival, the previous renter returned the original car with a strange noise. To avoid risking any issues during your trip, we immediately sent it to service for a timing belt check. That’s why the change happened so unexpectedly, and I’m sorry we couldn’t inform you earlier.
We also appreciate your understanding in accepting the replacement car, and we were happy to offer a discount to make up for the inconvenience.
Regarding the handover at the parking lot. The colleague who assisted you is new and still learning the procedures. We’ve already passed this on so we can improve the experience for future guests.
Your feedback truly helps us grow, and we hope to welcome you again with an even smoother experience next time!